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Our Policies

Booking Your Party

In order to secure your date and time, we require a $75 non-refundable deposit to be made. Upon receiving your completed booking form from our website, we will send you an invoice via email. Your deposit must be received within 48 hours or your time will be released to the next client. A deposit and completed booking form are required in order to complete your booking and see your party added to our calendar. All bookings must be completed via our online booking form. Bookings centered around event appearances are also subject to a non-refundable deposit and signed contract.

Please note that we require 2 weeks notice to accommodate all booking requests, and that requests made after this window are subject to a $50 late booking fee.

Guest Health

In order to protect our performers to the best of our ability, we kindly ask that anyone who is feeling unwell or displaying signs of sickness to please refrain from attending the celebrations. In the event that the birthday child is the one who has fallen ill, please contact us as quickly as you can so that we can help you reschedule your party. 

Performers

We have an incredibly talented team of performers who have been trained to portray various characters on our roster. Due to personal schedules, we cannot guarantee the availability of specific performers for your parties or events. Rest assured, you will receive the same magical experience regardless of who attends.

Final Payments

All outstanding payments will be due 7 days before our arrival at your party or event. This ensures that the magic stays in tact as our performers arrive and perform. Reminder emails will be sent prior to this time to confirm your upcoming party appearance. Payments not made prior to the day of the party will result in the characters being unable to attend.

Refunds and Cancellations

Your initial deposit is non-refundable. Should you need to cancel your event, please contact us as quickly as you are able. Additional fees paid in advance of your party are refundable. In the unlikely event that we need to cancel our appearance at your event, we will work with you to reschedule as quickly as possible within the next six months. We reserve the right to cancel your appearance in the event of performer injury, family death or inclement weather. 

Guest Behaviour and Safety

The safety of our performers and guests is absolutely vital. We require that an adult be in the room at all times, as we are not responsible for the behaviour of the children. In the event that our performer comes to feel unsafe due to verbal or physical situations, our Royal Attendant reserves the right to remove the performer from the premises before the completion of the party. We also reserve the right to refuse service or leave in the event that there is excessive drinking, the use of drugs or cannabis on the premises as some of our performers are negatively affected by this. Should we need to leave your party for any of these reasons, a refund will not be granted.

Weather and Outdoor Parties

We love being able to entertain outside, but due to the high quality nature of our wigs and costumes as well as the safety of our performers, this is not always possible. In the event of rain, extreme heat or extreme cold, we require an indoor space where we can safely entertain you. Our performers cannot wear coats, gloves and hats to protect them in the cold as this could damage our costumes and wigs, and cold weather can affect their voices. In the event that temperatures drop below 10 degrees or surpass 25 degrees, we request that you move your party indoors. All outdoor summer appearances require a shaded area for our performers.

Other Entertainment

Should you plan for any additional entertainment at your party (bouncy castle, pools, trampolines etc.) we ask that you please inform us of their presence prior to our arrival. This will allow our performers to plan their best performance with these other distractions around. Unfortunately, we are unable to appear with any other character entertainment companies in order to protect the magical integrity of our characters.

Gratuity

We do not include gratuity in our pricing, but if you believe that our performers have done a wonderful job we encourage you to share your appreciation with a tip. It will be evenly divided between our attending characters and royal attendant, and we ask that you please hand this to our royal attendant and not the character before they leave in order to keep the magic alive! 

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