Frequently Asked Questions
What makes you different from other companies?
We believe in quality! Each of our performers is a talented performer who suits the needs of our company, allowing them to completely embody their specially selected roster of characters right down to the little details! Coupled with our high quality costumes and wigs, we strive to provide you with the most authentic experience that you can find north of the border.
Do we still need to wear a mask?
Guests are no longer required to wear masks when our characters attend their private events and parties. Our characters have asked to continue wearing theirs for a little while longer while inside to protect everyone. Please note that this is subject to change at any event where the venue requires masks to be worn.
When should I book my party?
Due to how quickly our calendar fills up, we strongly recommend that you reach out to book your party a minimum of 6-8 weeks ahead of time. Flexibility is key! We recommend ensuring that we are available before you book your venues and solidify your dates, while also having a character or two as a secondary option if your first is unavailable.
Do you require a deposit?
Yes, a non-refundable deposit of $50 is required to secure your booking in our calendar. This includes the date, time and characters that you have selected to attend your celebration. Payment can be made via e-transfer, with payment instructions being sent along with your invoice.
What characters do you offer?
Please visit our "Characters" tab for a breakdown of who we currently offer. If you don't see who you are looking for, please reach out! We may have them in the works, or be able to assist you with that particular character.
Do you have a party space I can rent?
We do not offer a party space of our own, but are happy to travel to your venue of choice. This can include a home, an indoor playground, park facility and more, provided that the venue has no restrictions on our attendance.
How do I book my party?
We have adopted a brand new booking system to help us keep track of all the important information regarding your party. By visiting the "Services" tab at the top of our website, you will find a button at the top of every sub-page to take you to this form.
When do I pay for my party?
The sooner your deposit is received, the sooner you are confirmed in our calendar, which makes that space unavailable for any other bookings. The remaining balance of your party is due no later than 48 hours prior to your party. Payments that are not received by the day of the party will unfortunately result in our performer being unable to attend. We do not accept cash or cheque payments at the completion of the party.
Should I tip my performer?
Though not required, if you feel that your performer did well they would be very appreciative of a gratuity at the end of the party. Please ensure that it is handed to the character attendant and not the character in order to preserve the magic!
I'm not local, will you travel to my party?
Due to rising gas prices, we unfortunately must restrict our travels for the foreseeable future for private parties. If your location exceeds 60KM from our base of operations, we may be unable to attend your party at this time. Travel fees will apply to destinations more than 25KM away from our base of operations in Paris.
Do you offer services for events?
Absolutely! We offer a variety of services that includes stationary meet and greets, wandering meet and greets, story times and musical performances. Please reach out to us to discuss the details and see how we can be of assistance to you!
How many kids are allowed at my party?
For private parties, we strongly encourage no more than 20 children per character. Should your party exceed this, adding in a second character can help to ensure that every child has an opportunity to visit with us and have a special memory to take away from the party.