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When You're Curious, You Find Lots of Interesting Things to Do
To make your booking process as easy as possible, we have included a list of our most frequently asked questions and policies in one location. Please be sure to review these prior to completing your booking form.
Do I need a deposit?
Yes! A $100 non-refundable retainer is required, alongside your completed booking form, in order to secure your date, time and chosen character in our calendar. These items must be received within 48 hours of our team responding to your inquiry.
Upon receiving your booking form, you will be sent an email asking you to confirm the details of your party. This is your opportunity to make any changes to the original details you provided. Your final balance is due 7 days prior to the start of your party. Late payments made 3 days or less before your party are subject to a $50 late fee. By paying your retainer, you acknowledge that you have read our policies and agree to abide by them.
In the event that you need to cancel your party, please contact us as quickly as you can. All payments are 100% transferrable to a new date within six months of your original party date. Availability may vary based on date and character. Retainers will only be refunded in the event that we initiate the cancellation.
When should I book?
Due to the busy nature of our business, we highly recommend booking 4 to 6 weeks in advance, with flexibility on your date and character choice if possible. Booking requests made with less than 2 weeks notice will be subject to a late booking fee, in the event that we are able to accommodate. Please be advised that we may not be able to guarantee bookings made more than 3 months in advance at this time.
What area do you service?
Our immediate service area is the first 25KM outside of Paris, Ontario. However, our team is happy to travel up to 60KM from our base of operations for your party needs. Please be advised that a travel fee will be associated with all party locations outside of the original 25KM radius.
We are happy to entertain in your home, local community center, church basement, or other location where our services are permitted to attend. Please be sure to check with your venue prior to booking!
Should I tip my performer?
Gratuities are not included in our pricing. Should you feel that your performer did well during their visit with you, please feel free to express your delight by putting a cash tip in an unmarked envelope to be handed to their assistant before they depart. They are always appreciated but never expected.
Booking Policies
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All bookings require 100% of fees to be paid prior to services being rendered. All parties require a $100 non-refundable retainer to be paid. This retainer will only be refunded in the event that the cancellation is initiated by our team. By paying your retainer, you agree to our policies. All fees are due 7 days days prior to your event
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Due to the busy nature of school, work and real life, we are unable to guarantee the availability of specific performers and therefore will be unable to accept such requests. Rest assured that all cast members approved to play your chosen character are trained to provide you with the same magical experience.
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We reserve the right to remove our performers from unsafe party and event situations at any time during our booking. These situations can include, but are not limited to: the arrival of law enforcement, ill treatment or abuse from guests, harassment of any kind, or the presence of drugs, alcohol, smoking or weapons.
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Our performers are there to entertain, but are not responsible for the overall safety and behaviour of guests. At least one parent is required to be in the room at all times during our visit to oversee all children and activities.
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Please be mindful of the weather forecast in the days leading up to your event. Our performers cannot be outside in winds, rain or extreme temperatures for their own safety and due to the nature of our expensive costumes and wigs. An indoor location is always recommended as a backup. A shaded/sheltered area for outdoor events is required for the safety of our performers. Should the weather not allow us to perform outdoors and an indoor solution is not available, we will offer to reschedule your party date within six months, pending availability. Refunds will not be granted due to the weather.
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We take the magical integrity of our characters very seriously. As such, we will not perform alongside any other character companies, or "friends" who may be visiting during your event. This keeps our performers safe in unknown situations, as well as maintains the magic that we create.
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If you intend to have a bouncy castle set up as part of the party fun, please consider closing or deflating it during our time with you. This allows us to maintain the attention of your guests and get them to fully engage with our activities.
Mascot Policies
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​As performing can quickly become very warm, our mascots can only appear for 30 minutes in an indoor location for your birthday party celebrations. Corporate events and meet & greets may book for an extended period of time, but must​ provide us with a secure area away from guests where a 10 minute break can be taken after every 30 minutes. We will do everything possible to maintain the health and comfort of our performer, but should they become ill for any reason, the attendant will inform you and a partial refund will be processed for the time missed.
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Our performers and attendants reserve the right to leave your party or event at any time if they feel that they are in an unsafe situation. These can include but are not limited to: warm temperatures, kicking/punching/pushing the mascot and inappropriate touching by guests. In the event that our team decides to leave for any such reason, no refund will be granted.
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The mascot will always be accompanied by an attendant. Your attendant will speak on behalf of the mascot, help to lead any activities, assist with photo opportunities and act as a safety guide for our mascot. Their primary job will be to keep an eye on the performer they are attending with. This person is non-negotiable and will always attend your event.
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