Booking Your Party
In order to secure your chosen date and time, we require a non-refundable deposit of $50 at the time of booking. Your date is not guaranteed until we have received your deposit. An invoice will be sent to you after you have submitted your booking form to us. All fees must be paid 48 hours before your party. Unpaid fees may result in the cancellation of our appearance at your party and the booking of the next client in line.
Please note any travel fees on your invoice. Travel fees are added to locations outside out 30KM service area to assist with travel time and gas consumption. If you have any questions about this, please feel free to ask us.
Though we will do our absolute best to accommodate performer requests, we cannot guarantee availability.
Cancellations and Refunds
In the event that you need to cancel or reschedule your event, your deposit is non-refundable. It can be applied to a rescheduled date within the next 60 days and used to secure your new party time. In the event that a cancelled event is not rescheduled within those 60 days, the deposit will be lost and a new one required.
Should we need to cancel due to performer illness or accident, you will be notified as quickly as possible and we will work with you to arrange a new date. In this instance, your deposit will be put toward an available date of your choosing.
Guest Behaviour and Safety
The safety of our performers and your guests is of vital importance to us. We require an adult to be in the room with the children at all times, as we are not responsible for the behaviour of the children. In the event that our performer feels unsafe due to verbal or physical situations, our Royal Attendant reserves the right to remove our performer from the premises. We also reserve the right to refuse service and leave immediately if there is excessive drinking, the use of drugs or cannabis on the premises as some of our performers are negatively affected by it.
Please know that we want every child to have a wonderful, magical time while our characters are present. Parents are asked to step in if they see a child behaving negatively toward the character or any other party guests, in order to keep the magic alive.
Weather and Outdoor Parties
We love being able to entertain outside, but due to the high quality of our wigs and costumes as well as the safety of our performers, this is not always possible. In the event of inclement weather, extreme cold or heat, we require an indoor space to entertain you.
While at your party, our Royal Attendant will take pictures of our performer interacting with your little ones. If you wish to see these photos after the party, please feel free to request them from us and we will happily share them with you! If you do not wish for your child to be photographed, please state this in your booking form, as these pictures are often used on our social media platforms.
We understand that often times there are other forms of fun to be had at parties and events, and we love that your guests want to participate in those too! When booking with us, please let us know if there will be anything else (bouncy castles, pools, trampolines etc.) so that we can make adjustments and provide the best entertainment possible. As character integrity is important to us, we also request that you let us know about any other character entertainment that might be attending your event, as it will not always be possible for us to appear if another company is present.
Our parties are designed for 12 children. If you will have more children attending the party, we highly recommend that you consider hiring a secondary performer in order to ensure that every child gets some personal time with them. In the event that there are more than 12 children present and you do not wish to hire a second performer, an additional charge of $3/child will be applied to our Silver and Gold Packages. We require accurate numbers 48 hours before your party so that we have enough materials for everyone to participate.