POLICIES

Booking Your Party

In order to secure your chosen date and time, we require a non-refundable deposit of $50 at the time of booking. Your date is not guaranteed until we have received your deposit. An invoice will be sent to you after you have submitted your booking form to us. All fees must be paid 48 hours before your party. Unpaid fees may result in the cancellation of our appearance at your party and the booking of the next client in line.

*NEW* In order to be fair to all of our clients with their inquiries, we are now implementing a policy regarding our deposits. Your deposit must be received within 48 hours of confirmation from us. Your confirmation email will include your invoice, as well as the date, time and characters of your choice contained within the body of the email!

Please note any travel fees on your invoice. Travel fees are added to locations outside out 30KM service area to assist with travel time and gas consumption. If you have any questions about this, please feel free to ask us.

Performers

We have an incredibly talented cast of performers who are carefully selected and trained to portray the most appropriate characters. Due to their own personal schedules we cannot guarantee any specific performers to be available for your party or event. Rest assured, you will be receiving the same magical experience no matter who arrives.

Cancellations and Refunds

In the event that you need to cancel or reschedule your event, your deposit is non-refundable. It can be applied to a rescheduled date within the next 60 days and used to secure your new party time. In the event that a cancelled event is not rescheduled within those 60 days, the deposit will be lost and a new one required. 

Should we need to cancel due to performer illness or accident, you will be notified as quickly as possible and we will work with you to arrange a new date. In this instance, your deposit will be put toward an available date of your choosing. Please remember that in the event that you choose to cancel and not reschedule, you will be reimbursed for any fees paid up to that point minus your deposit.

*NEW* Due to all visits taking place outdoors as of Summer 2021, we must be mindful of the weather in order to protect our costumes from damage due to wind and rain. Should the weather interfere with our ability to appear in person, two options become available. Option one is to reschedule your visit for an alternative date. Option two would see a refund of your balance (minus deposit) and you may opt to use your deposit toward a video call instead.

Guest Behaviour and Safety

The safety of our performers and your guests is of vital importance to us. We require an adult to be in the room with the children at all times, as we are not responsible for the behaviour of the children. In the event that our performer feels unsafe due to verbal or physical situations, our Royal Attendant reserves the right to remove our performer from the premises. We also reserve the right to refuse service and leave immediately if there is excessive drinking, the use of drugs or cannabis on the premises as some of our performers are negatively affected by it.

Please know that we want every child to have a wonderful, magical time while our characters are present. Parents are asked to step in if they see a child behaving negatively toward the character or any other party guests, in order to keep the magic alive.

*NEW* With the ongoing restrictions that we face due to the pandemic, we must insist upon ALL provincial guidelines being followed. This includes all social distancing measures, gathering limits, mask use when it close proximity and the screening of overall physical health. Guests who display COVID-like symptoms or feel unwell in any way are asked not to attend our visits for the safety of other guests as well as our performers. Should the guest of honour or someone close to them feel unwell, we ask that you contact us as soon as possible in order to arrange an alternative date for your visit or to switch to a virtual service.

We kindly remind you that if these guidelines are not met or our character and/or handler feel unsafe, they have the right to leave immediately and refunds will not be given.

Weather and Outdoor Parties

We love being able to entertain outside, but due to the high quality of our wigs and costumes as well as the safety of our performers, this is not always possible. In the event of inclement weather, extreme cold or heat, we require an indoor space to entertain you.

*NEW* Due to all visits taking place outdoors as of Summer 2021, we must be mindful of the weather in order to protect our costumes from damage due to wind and rain. Should the weather interfere with our ability to appear in person, two options become available. Option one is to reschedule your visit for an alternative date. Option two would see a refund of your balance (minus deposit) and you may opt to use your deposit toward a video call instead.

Photos

While at your party, our Royal Attendant will take pictures of our performer interacting with your little ones. If you wish to see these photos after the party, please feel free to request them from us and we will happily share them with you! If you do not wish for your child to be photographed, please state this in your booking form, as these pictures are often used on our social media platforms.

Other Entertainment

We understand that often times there are other forms of fun to be had at parties and events, and we love that your guests want to participate in those too! When booking with us, please let us know if there will be anything else (bouncy castles, pools, trampolines etc.) so that we can make adjustments and provide the best entertainment possible. As character integrity is important to us, we also request that you let us know about any other character entertainment that might be attending your event, as it will not always be possible for us to appear if another company is present.

Activities

Our parties are designed for 12 children. If you will have more children attending the party, we highly recommend that you consider hiring a secondary performer in order to ensure that every child gets some personal time with them. In the event that there are more than 12 children present and you do not wish to hire a second performer, an additional charge of $3/child will be applied to our Silver and Gold Packages.  We require accurate numbers 48 hours before your party so that we have enough materials for everyone to participate.